FreeGo AI TERMS & DISCLAIMER

FREEGO AI TERMS & DISCLAIMER

Version: 1.0

Effective Date: 2026 Jan 01

Company: FreeGo
Jurisdiction: Malaysia

1. INTRODUCTION

These AI Terms & Disclaimer ("AI Terms") govern the use of all artificial intelligence ("AI") features provided by FreeGo.

These AI Terms form part of the FreeGo Terms of Service.

By using any AI-powered feature, you agree to these AI Terms.

2. AI SERVICES

FreeGo may provide AI-powered features including, but not limited to:

Voice Ordering

AI Chat Ordering

AI Translation

Automated Customer Responses

Menu Recommendations

Product Suggestions

Order Assistance

Business Insights

AI Reporting

Future AI Features introduced by FreeGo

Not all AI features are available in every plan or market.

3. AI IS AN ASSISTIVE TOOL

AI is provided to assist merchants and customers.

AI does not replace human judgment.

Merchants remain solely responsible for reviewing, confirming, and processing all orders before preparation or fulfillment.

4. NO GUARANTEE OF ACCURACY

Although FreeGo continually improves its AI systems, AI-generated outputs may:

Be inaccurate

Be incomplete

Misinterpret speech

Misunderstand customer intent

Produce incorrect translations

Recommend unsuitable menu items

Contain outdated information

FreeGo does not guarantee the accuracy or completeness of AI-generated content.

5. VOICE RECOGNITION LIMITATIONS

Voice Ordering accuracy may be affected by:

Background noise

Customer accents

Multiple speakers

Poor microphone quality

Internet latency

Device limitations

Mixed-language conversations

Pronunciation differences

Merchants should verify orders before preparation.

6. TRANSLATION DISCLAIMER

AI translation is provided for convenience only.

Translations between English, Bahasa Malaysia, Chinese, Tamil, or other languages may not always reflect the customer's intended meaning.

Merchants remain responsible for confirming order details.

7. MENU RECOMMENDATIONS

AI-generated recommendations are suggestions only.

FreeGo does not guarantee that suggested items are suitable for customers, dietary requirements, allergies, religious restrictions, or personal preferences.

Merchants are responsible for maintaining accurate menu information.

8. CUSTOMER COMMUNICATION

Where AI communicates directly with customers, FreeGo does not guarantee:

Appropriate wording

Cultural suitability

Customer satisfaction

Correct interpretation

Merchants should periodically review AI interactions where appropriate.

9. AI AVAILABILITY

AI features may be unavailable due to:

Internet outages

Cloud service interruptions

Third-party AI provider issues

Scheduled maintenance

Technical upgrades

Government restrictions

Temporary interruption does not constitute a breach of service.

10. THIRD-PARTY AI SERVICES

Some AI functions may rely on third-party AI technologies or cloud providers.

FreeGo is not responsible for interruptions, delays, or limitations caused by third-party AI providers.

11. RESPONSIBLE USE

You agree not to use AI features to:

Commit fraud

Mislead customers

Generate unlawful content

Harass individuals

Infringe intellectual property rights

Violate applicable laws or regulations

12. DATA PROCESSING

To provide AI functionality, FreeGo may process:

Voice input

Text input

Menu information

Order details

Customer interaction data

Such processing is subject to the FreeGo Privacy Policy.

13. AI LEARNING

FreeGo may use anonymized and aggregated operational data to improve AI performance, system reliability, and product quality.

FreeGo will not sell merchant business data or identifiable customer personal data.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, FreeGo shall not be liable for losses arising from:

Incorrect AI-generated orders

Misinterpreted speech

Translation errors

AI-generated recommendations

Delayed AI responses

Temporary AI service interruptions

Customer dissatisfaction arising from AI interactions

Merchants remain responsible for final operational decisions.

15. NO PROFESSIONAL ADVICE

AI-generated responses are provided for informational and operational assistance only.

They do not constitute legal, accounting, tax, financial, medical, or other professional advice.

Merchants should seek qualified professional advice where appropriate.

16. SERVICE IMPROVEMENT

FreeGo may:

Improve AI models

Modify AI features

Replace AI providers

Add new AI capabilities

Retire existing AI functionality

without prior notice where reasonably necessary to improve the Services.

17. SUSPENSION OF AI FEATURES

FreeGo may suspend or restrict access to AI features if:

AI services are abused

Security concerns arise

Technical issues occur

Legal compliance requires suspension

Third-party AI providers discontinue support

Such suspension does not automatically entitle users to a refund unless required by applicable law.

18. POLICY CHANGES

FreeGo reserves the right to update these AI Terms from time to time.

The latest version will be published on the official FreeGo website.

Continued use of AI features after publication constitutes acceptance of the updated AI Terms.

19. CONTACT INFORMATION

If you have any questions regarding these AI Terms & Disclaimer:

Company: FreeGo
Email: [email protected]
Website: freegopos.com

END OF AI TERMS & DISCLAIMER