FreeGo HARDWARE WARRANTY POLICY

FREEGO HARDWARE WARRANTY POLICY

Version: 1.0

Effective Date: 2026 Jan 01

Company: FreeGo
Jurisdiction: Malaysia

1. INTRODUCTION

This Hardware Warranty Policy ("Warranty Policy") explains the warranty coverage, limitations, and service procedures for hardware products purchased from FreeGo.

This Warranty Policy applies to hardware supplied by FreeGo, including but not limited to:

Receipt printers

Kitchen printers

Tablets

POS devices

Cash drawers

Barcode scanners

Accessories

Other approved hardware equipment

2. WARRANTY PERIOD

Unless otherwise stated, hardware purchased from FreeGo includes a limited warranty period.

The warranty period begins from:

The date of purchase; or

The date of delivery;

whichever is applicable.

Different products may have different warranty periods.

The specific warranty period will be stated in the purchase invoice or product documentation.

3. WARRANTY COVERAGE

During the warranty period, FreeGo may provide repair or replacement for hardware defects caused by:

Manufacturing defects

Hardware component failure

Defects under normal intended use

FreeGo will determine whether the issue qualifies for warranty coverage.

4. WARRANTY SERVICE

Warranty service may include:

Remote troubleshooting

Technical support

Repair

Replacement of defective components

Replacement of hardware unit (where applicable)

FreeGo reserves the right to determine the appropriate resolution.

5. CUSTOMER RESPONSIBILITIES

Customers must:

Use hardware according to provided instructions

Maintain proper operating conditions

Protect devices from damage

Provide accurate purchase information

Cooperate during troubleshooting

6. WARRANTY EXCLUSIONS

Warranty does not cover damage caused by:

6.1 Physical Damage

Including:

Drops

Cracks

Broken parts

Liquid damage

Fire damage

Accidental damage

6.2 Improper Use

Including:

Incorrect installation

Unauthorized modification

Use outside recommended conditions

Use with incompatible equipment

6.3 External Factors

Including:

Power surge

Electrical issues

Unstable power supply

Internet connection problems

Environmental conditions

6.4 Consumable Parts

Warranty generally does not cover consumable items such as:

Printer paper

Ink or printing materials

Cables

Batteries (unless defective under warranty)

Wear-and-tear components

7. THIRD-PARTY HARDWARE

Where FreeGo provides third-party branded hardware, warranty coverage may follow the manufacturer's warranty terms.

FreeGo may assist customers in coordinating warranty claims but does not guarantee third-party warranty outcomes.

8. SOFTWARE & HARDWARE ISSUES

Hardware warranty does not cover:

Software configuration issues

Incorrect menu setup

Network problems

Internet connection issues

Third-party application issues

These may be handled separately through technical support services.

9. INSTALLATION & CONFIGURATION

Unless specifically included in the purchase package:

Hardware warranty does not include:

Business setup

Menu configuration

Employee training

Network installation

Custom integration

Additional service fees may apply.

10. REPAIR & REPLACEMENT

If hardware is determined to be defective:

FreeGo may:

Repair the device;

Replace defective components;

Provide a replacement unit.

Replacement hardware may be:

New;

Refurbished;

Equivalent functionality equipment.

11. SHIPPING & TRANSPORTATION

Unless otherwise stated:

Customers may be responsible for:

Shipping costs

Transportation fees

Packaging requirements

FreeGo is not responsible for damage caused during customer-arranged transportation.

12. DATA RESPONSIBILITY

Before sending any hardware for repair, customers are responsible for:

Backing up data

Removing confidential information

Protecting business information

FreeGo is not responsible for data loss during hardware repair or replacement.

13. LOAN EQUIPMENT

Where available, FreeGo may provide temporary replacement equipment during repair.

Availability is not guaranteed.

14. MODIFICATION OR UNAUTHORIZED REPAIR

Warranty coverage may become invalid if the hardware has been:

Opened by unauthorized persons

Modified

Repaired by unauthorized service providers

Installed with unauthorized components

15. LIMITATION OF LIABILITY

FreeGo shall not be responsible for:

Loss of business income

Lost sales

Operational interruption

Customer dissatisfaction

Data loss

Indirect damages

caused by hardware failure.

16. REFUND & RETURN

Hardware warranty does not automatically provide a refund.

Refund requests are subject to the FreeGo Refund Policy.

17. WARRANTY CLAIM PROCESS

To request warranty service, customers should provide:

Merchant account details

Purchase invoice

Hardware serial number (if applicable)

Description of issue

Supporting photos or videos where required

Contact:

Email: [email protected]

18. POLICY CHANGES

FreeGo reserves the right to update this Warranty Policy from time to time.

The latest version will be published on the official FreeGo website.

19. GOVERNING LAW

This Warranty Policy shall be governed by the laws of Malaysia.

20. CONTACT INFORMATION

For warranty enquiries:

Company: FreeGo
Email: [email protected]
Website: freegopos.com

END OF FREEGO HARDWARE WARRANTY POLICY