FreeGo AI TERMS & DISCLAIMER

FREEGO QR ORDERING TERMS

Version: 1.0

Effective Date: 2026 Jan 01

Company: FreeGo
Jurisdiction: Malaysia

1. INTRODUCTION

These QR Ordering Terms ("QR Terms") govern the use of FreeGo QR Ordering Services.

These QR Terms form part of the FreeGo Terms of Service.

By enabling or using QR Ordering, the Merchant agrees to these Terms.

2. QR ORDERING SERVICE

FreeGo provides QR Ordering technology that allows customers to browse menus and place orders through compatible devices.

QR Ordering is intended to assist restaurant operations and improve customer ordering efficiency.

3. ELIGIBILITY

Only registered FreeGo Merchant accounts may activate QR Ordering.

FreeGo reserves the right to approve, reject, suspend, or discontinue access at its discretion.

4. MERCHANT RESPONSIBILITIES

The Merchant is responsible for:

Maintaining accurate menus.

Maintaining accurate prices.

Updating product availability.

Managing table numbers.

Confirming orders.

Preparing food correctly.

Delivering orders to customers.

Handling customer complaints.

FreeGo is not responsible for restaurant operations.

5. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Selecting the correct menu items.

Choosing the correct quantity.

Reviewing the order before submission.

Providing accurate information when required.

Orders submitted by customers are deemed intentional unless otherwise determined by the Merchant.

6. ORDER CONFIRMATION

Submission of an order through QR Ordering does not automatically guarantee acceptance by the Merchant.

The Merchant may:

Accept the order.

Reject the order.

Cancel the order where appropriate.

7. ORDER MODIFICATIONS

Once an order has been submitted, modification or cancellation is subject to the Merchant's operational policies.

FreeGo does not guarantee that orders can be modified after submission.

8. PAYMENT

Where payment functionality is enabled:

Payments may be processed by third-party payment providers.

FreeGo is not responsible for:

Payment gateway failures

Bank system outages

Transaction delays

Chargebacks

Payment disputes handled by third-party providers

9. SERVICE FEES

FreeGo may charge service fees for QR Ordering.

Such fees may include:

Per-order service fees

Transaction-related charges

Platform service fees

Future subscription plans

Current pricing is published through FreeGo's official communication channels and may be updated from time to time.

10. CREDIT BALANCE

Certain QR Ordering services may require prepaid service credits.

Where applicable:

Credits must be purchased in advance.

Minimum purchase requirements may apply.

Services may be suspended if the available credit balance is insufficient.

Unused credits are generally non-refundable unless required by applicable law.

11. MENU ACCURACY

Merchants are solely responsible for ensuring:

Menu descriptions

Product names

Prices

Availability

Promotional offers

Product images

Allergen information (where provided)

FreeGo does not verify merchant content.

12. CUSTOMER INFORMATION

QR Ordering may collect limited customer information necessary to process orders.

Merchants remain responsible for complying with applicable privacy laws regarding customer information.

FreeGo processes such information in accordance with its Privacy Policy.

13. INTERNET AVAILABILITY

QR Ordering depends on internet connectivity.

Temporary interruptions caused by:

Internet providers

Customer devices

Merchant equipment

Network congestion

may affect service availability.

14. DEVICE COMPATIBILITY

FreeGo does not guarantee compatibility with every mobile device, browser, operating system, or hardware configuration.

15. THIRD-PARTY SERVICES

QR Ordering may integrate with:

Payment providers

Messaging platforms

Delivery providers

Government systems

Cloud infrastructure providers

FreeGo is not responsible for failures caused by third-party services.

16. AI FEATURES

Where AI-assisted ordering is available:

AI responses are generated automatically.

AI may misunderstand customer requests.

Merchants remain responsible for verifying orders.

The AI Terms & Disclaimer shall also apply.

17. SERVICE AVAILABILITY

FreeGo aims to provide reliable QR Ordering services.

However, uninterrupted availability is not guaranteed.

Temporary downtime may occur due to:

System maintenance

Software upgrades

Emergency fixes

External infrastructure failures

18. PROHIBITED USE

Merchants must not:

Generate fake orders.

Manipulate order statistics.

Abuse promotional campaigns.

Circumvent service fees.

Use QR Ordering for unlawful activities.

Attempt to interfere with the operation of the platform.

19. SUSPENSION

FreeGo may suspend QR Ordering if:

The Merchant violates applicable terms.

Fraudulent activity is suspected.

Service fees remain unpaid.

Security concerns arise.

Technical issues require immediate action.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by law, FreeGo shall not be liable for:

Incorrect customer orders

Merchant operational errors

Delayed food preparation

Customer dissatisfaction

Payment gateway failures

Internet outages

Third-party service interruptions

Lost profits

Business interruption

21. TERMINATION

The Merchant may discontinue QR Ordering at any time.

FreeGo may terminate QR Ordering access in accordance with the Terms of Service.

Outstanding fees remain payable after termination.

22. CHANGES TO THESE TERMS

FreeGo may revise these QR Ordering Terms from time to time.

The latest version will be published on the official FreeGo website.

Continued use constitutes acceptance of the updated Terms.

23. GOVERNING LAW

These Terms shall be governed by the laws of Malaysia.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

24. CONTACT INFORMATION

For questions regarding QR Ordering:

Company: FreeGo

Email: [email protected]

Website: freegopos.com

END OF FREEGO QR ORDERING TERMS