FreeGo SUBSCRIPTION POLICY

FREEGO SUBSCRIPTION POLICY

Version: 1.0

Effective Date: 2026 Jan 01

Company: FreeGo
Jurisdiction: Malaysia

1. INTRODUCTION

This Subscription Policy ("Subscription Policy") explains the terms and conditions applicable to subscription-based services provided by FreeGo.

This policy applies to any recurring payment services, premium features, add-ons, cloud services, AI services, and other subscription-based offerings ("Subscription Services").

This Subscription Policy forms part of the FreeGo Terms of Service.

2. SUBSCRIPTION SERVICES

FreeGo may offer subscription-based services including but not limited to:

AI-powered features

Cloud storage services

Advanced reporting

Multi-outlet management

API access

Integration services

Premium software features

Additional business tools

Availability of Subscription Services may vary by plan.

3. ONE-TIME PURCHASE VS SUBSCRIPTION SERVICES

FreeGo may provide certain products through a one-time purchase model.

A one-time purchase may provide access to specific software features available at the time of purchase.

Subscription Services are separate services that may require recurring payments.

Purchase of a FreeGo POS license does not automatically include all future subscription-based features.

4. SUBSCRIPTION PLANS

Subscription plans may include:

Monthly plans

Annual plans

Business plans

Custom enterprise plans

Each plan may have different:

Features

Usage limits

Pricing

Support levels

Availability

5. BILLING & PAYMENT

By subscribing to a Subscription Service, you authorize FreeGo or its payment provider to charge the applicable fees.

Subscription fees may include:

Recurring service fees

Usage-based charges

Additional feature fees

Third-party service charges where applicable

6. AUTOMATIC RENEWAL

Unless cancelled, subscriptions may automatically renew at the end of each billing cycle.

Customers are responsible for cancelling subscriptions before the renewal date if they do not wish to continue.

7. PRICE CHANGES

FreeGo may update subscription pricing from time to time.

Where required, FreeGo will provide reasonable notice before new pricing takes effect.

Continued use of Subscription Services after the price change indicates acceptance of the updated pricing.

8. SUBSCRIPTION ACTIVATION

Subscription access begins when:

Payment is successfully completed; and

The Subscription Service is activated.

FreeGo may delay activation if payment verification is required.

9. CANCELLATION

Customers may cancel subscriptions through available FreeGo account settings or by contacting FreeGo support.

Cancellation will prevent future renewal charges.

Unless otherwise required by law:

Current subscription periods are not refundable.

Access remains available until the end of the paid period.

10. REFUNDS

Subscription payments are generally non-refundable after activation.

Exceptions may apply where:

Required by applicable law;

FreeGo approves a refund request;

Technical circumstances justify a refund.

Refund requests will be reviewed individually.

11. PLAN CHANGES

Customers may upgrade or downgrade subscription plans where available.

Changes may affect:

Available features

Usage limits

Billing amounts

Downgrading may result in the loss of access to certain features.

12. USAGE LIMITATIONS

Some Subscription Services may have:

User limits

Outlet limits

Storage limits

API limits

Transaction limits

Excessive or abnormal usage may require plan adjustment.

13. FREE TRIALS & PROMOTIONS

FreeGo may offer:

Trial periods

Promotional pricing

Discount campaigns

Limited-time offers

Promotional terms may differ from standard subscription terms.

FreeGo reserves the right to modify or discontinue promotions.

14. PAYMENT FAILURE

If payment fails:

FreeGo may:

Retry payment processing

Notify the customer

Restrict subscription features

Suspend Subscription Services

Outstanding fees remain payable.

15. CREDITS & PREPAID BALANCE

Some services may use prepaid credits.

Credits:

Are intended for FreeGo services only.

May have applicable usage rules.

Are generally non-refundable.

Cannot be exchanged for cash unless required by law.

16. THIRD-PARTY SERVICES

Subscription Services may depend on third-party providers.

FreeGo is not responsible for:

Third-party service interruptions

Payment provider failures

External platform changes

17. DATA AFTER CANCELLATION

After subscription cancellation:

Access to subscription features may end.

Data retention may follow the FreeGo Privacy Policy.

Certain premium features may become unavailable.

Customers should export important information before cancellation.

18. SERVICE MODIFICATIONS

FreeGo may:

Improve features

Add new services

Modify existing functions

Remove outdated features

to improve product quality and security.

19. SUSPENSION OR TERMINATION

FreeGo may suspend Subscription Services if:

Payment obligations are not fulfilled;

Terms are violated;

Security risks occur;

Abuse of services is detected.

20. LIMITATION OF LIABILITY

FreeGo shall not be responsible for:

Lost profits

Business interruption

Data loss

Third-party failures

Loss of access caused by subscription cancellation or expiry

21. GOVERNING LAW

This Subscription Policy shall be governed by the laws of Malaysia.

22. POLICY CHANGES

FreeGo may update this Subscription Policy from time to time.

The latest version will be published through official FreeGo channels.

23. CONTACT INFORMATION

For subscription enquiries:

Company: FreeGo
Email: [email protected]
Website: freegopos.com

END OF FREEGO SUBSCRIPTION POLICY