FREEGO PRIVACY POLICY

FREEGO PRIVACY POLICY

Version: 1.0

Effective Date: 2026 Jan 01
Company: FreeGo
Jurisdiction: Malaysia

1. INTRODUCTION

FreeGo (“we”, “our”, “us”) respects your privacy and is committed to protecting personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use FreeGo POS, QR Ordering, AI Services, and related platforms (“Services”).

2. INFORMATION WE COLLECT

We may collect the following types of information:

2.1 Merchant Information

Business name

Owner name

Phone number

Email address

Business registration details

Payment and billing information

2.2 Customer Information (End Users)

When customers place orders via QR or digital systems, we may collect:

Name (if provided)

Contact number

Order details

Table number (if applicable)

Transaction history

2.3 Device & Technical Data

Device type

IP address

Operating system

App usage logs

Error logs

Browser information

2.4 AI & Voice Data (if applicable)

If AI features are used:

Voice input (temporary processing)

Text input

Language selection

Chat history (for service improvement, if enabled)

3. HOW WE USE YOUR INFORMATION

We use collected data for the following purposes:

To provide POS and ordering services

To process transactions and orders

To enable QR ordering and AI features

To provide customer support

To improve system performance

To generate reports and analytics

To comply with legal obligations (including tax and e-Invoice requirements)

4. DATA OWNERSHIP

All merchant business data remains the property of the Merchant.

FreeGo does not claim ownership over:

Sales data

Customer data

Menu data

Business records

5. DATA SHARING

We do not sell personal or business data.

We may share data only in the following cases:

With third-party service providers (e.g. payment gateways)

To comply with legal requirements

To enforce our Terms of Service

With government systems (e.g. MyInvois where applicable)

6. DATA STORAGE

Data is stored securely in cloud-based systems.

We implement reasonable technical and organizational measures to protect data from:

Unauthorized access

Loss

Misuse

Alteration

However, no system is 100% secure.

7. DATA RETENTION

We retain data only as long as necessary to:

Provide Services

Comply with legal obligations

Resolve disputes

Maintain business records

Upon account termination, data may be deleted after a retention period.

8. MERCHANT RESPONSIBILITY

Merchants are responsible for:

Ensuring customer consent where required

Handling customer data lawfully

Informing customers about data usage in their own business context

9. COOKIES & TRACKING

FreeGo may use cookies or similar technologies to:

Improve system performance

Track usage patterns

Enhance user experience

Users may disable cookies, but some features may not function properly.

10. AI & AUTOMATED PROCESSING

FreeGo AI features may process data such as text or voice input to generate responses or actions.

AI outputs:

May not always be accurate

Are provided for operational convenience only

Merchants remain fully responsible for verifying AI-generated results.

11. THIRD-PARTY SERVICES

We may use third-party services such as:

Payment gateways

Cloud hosting providers

SMS or messaging providers

Government integration systems

These third parties have their own privacy policies.

12. DATA SECURITY

We implement reasonable security measures including:

Encryption (where applicable)

Access control

Authentication systems

Audit logs

However, we cannot guarantee absolute security.

13. CROSS-BORDER DATA TRANSFER

Your data may be stored or processed outside Malaysia depending on cloud infrastructure providers.

We ensure such transfers comply with applicable laws where possible.

14. YOUR RIGHTS (UNDER PDPA MALAYSIA)

You may request:

Access to your personal data

Correction of inaccurate data

Deletion of data (subject to legal requirements)

Requests may be subject to verification.

15. LIMITATION OF LIABILITY

FreeGo is not responsible for:

Data loss caused by external systems

Unauthorized access due to merchant negligence

Third-party service failures

Network or internet disruptions

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Continued use of the Services means you accept the updated policy.

17. CONTACT US

If you have questions about this Privacy Policy:

Company: FreeGo
Email: [email protected]
Website: freegopos.com

END OF PRIVACY POLICY